Privacy Policy

Who we are

As small business, it’s important to us to respect the privacy of our customers, vendors and visitors to our website.  As such, our commitment is to never sell your information to outside parties.  We use the latest encryption and security software available to us to ensure any sensitive information stays secure.

Our website address is: https://usaborescopes.com.

What personal data we collect and why we collect it

In order to better serve our customers, vendors and visitors, some integrations on our website will request or require information. This may include personal data, such as name, email address, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies, Google Analytics and so on.

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed or answer any questions you may have of the features of the videoscope system.
• Location, IP address and browser type: we’ll use this for purposes like estimating or eliminating sales tax and of course estimated shipping cost.
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping and shipping time before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account, RFQ and placed order(s)
• Respond to your requests, including RFQ’s, videoscope repair services
• Process direct payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have such as calculating TN sales taxes or customs duties
• Improve our store offerings
• Send you marketing messages via email on USPS, if you choose to receive them.

Account Creation

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

We will also store comments or reviews, if you choose to leave them.  If you desire, we would appreciate a positive review on Google or on our Facebook page.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Some areas of our site, such as Contact Us and our Chat Box may ask for information from you.  We will keep a record of all information voluntarily given to us for our own records.  This typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself)..  We may use cookies to do this.

Cookies

Cookies are small files that websites send to your device that the sites then use to monitor you and remember certain information about you — like what’s in your shopping cart on an e-commerce site, or your login information.

Are website Cookies bad?  Since the data in cookies doesn’t change, cookies themselves aren’t harmful. They can’t infect computers with viruses or other malware. However, some cyberattacks can hijack cookies and enable access to your browsing sessions.

Cookies collect information – online habits, previous visits, search history, etc. – and pass them on to the servers of the cookie owners. This information is then used for targeted advertisements and personalized content. Cookies from another website that you have not visited can also track you.

Should I accept or decline cookies?  Accepting cookies will give you the best user experience on the website, while declining cookies could potentially interfere with your use of the site. For example, online shopping. Cookies enable the site to keep track of all of the items that you’ve placed in your cart while you continue to browse

A cookie can be used to identify you to a website. It doesn’t reveal personal information (because the data in the cookie came from the website’s server in the first place) – just identifies you as the same browser that visited earlier.

Tracking cookies can collect information about all the sites you visit, the pages you looked at within a website, products you might have clicked on, purchases that you’ve made, etc, IP address, and your geographic location.

Where are Cookies stored?  The cookie file is stored in your browser’s folder or subfolder. Your browser accesses the cookie file again when you visit the website that created the cookie file.

Google does not require setting cookies to transmit data to Google Analytics. Used to distinguish users. Used to distinguish users. … If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We share information with third parties who help us provide our orders and store services to you; for example…

• To process Payments we use the WooCommerce plugin or other on-line digital payment platforms, AMEX, VISA or Mastercard on our website Converge program through Bank of America.
  WooCommerce Privacy Policy
  Bank of America Privacy Policy

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Who On Our Team Has Access to your information?

Members of our team have access to the information you provide us. For example, Administrators, Sales Team and Repair Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.